Customer Support

• Answer incoming phone calls professionally and route as needed.
• Make outbound calls to follow up on estimates, confirm appointments, or provide updates.
• Send appointment reminders and updates to clients via text, email, or phone.
• Manage and update the sales team's Google Calendar.
• Schedule appointments with clients through calls, texts, and emails.
• Process customer contracts accurately and ensure all required information is captured.
• Follow up with sales reps on outstanding estimates and customer responses.
• Perform general administrative tasks such as data entry, digital file organization, and internal communication support.
• Maintain organized digital records of contracts, permits, utility tickets, and communication logs.

Customer Service Assistant

Customer Experience Coordinator – Email, Chat, Call

Especialista en Servicio al Cliente