Customer Due Diligence Analyst II
Uphold
Director, AML Enhanced Due Diligence Program
Santander
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida, Massachusetts
Visit company websiteSalary
💰 $131,250 - $225,000 per year
Job Level
Lead
About the role
- Report to the Chief BSA/AML Officer and serve as accountable leader for the Bank’s Enhanced Due Diligence (EDD) program
- Act as subject matter expert on AML/KYC/EDD requirements and practices and serve as reliable proxy for the Chief BSA/AML Officer on EDD matters
- Oversee development, implementation, maintenance, and overall quality of EDD policies, procedures, and standards
- Lead day-to-day operations of the EDD program, ensuring high-quality, timely, and compliant reviews of high-risk customers and transactions
- Directly manage and provide oversight of the EDD investigative team
- Monitor, analyze, and report on EDD metrics, emerging risks, and trends; provide regular updates to senior management
- Engage with first line of defense/business partners to ensure timely, high-quality EDD tasks
- Collaborate with Legal, Risk, and Compliance to ensure alignment with policies and regulatory requirements
- Partner on design and implementation of the EDD Target Operating Model and recommend enhancements to structure, processes, and technology
- Determine and implement strategic solutions focused on process simplification and technology to enhance efficiency and scalability
- Ensure program is exam-ready and responsive to internal audits, regulatory exams, and external inquiries; review and contribute to responses
- Consolidate findings, drive remediation efforts, and report progress to senior management
- Build and maintain relationships with internal and external stakeholders, including regulators and vendors
- Directly manage and develop the EDD team (primarily remote), providing coaching, training, and career development and fostering a culture of accountability and continuous improvement
Requirements
- Bachelor's Degree or equivalent work experience: Finance, Business or equivalent field. - Required.
- Master's Degree Finance, Business, or equivalent field. - Preferred.
- 9+ years; Compliance, Legal, Regulatory, or Financial Services (large bank experience preferred but not required)
- Previous and recent EDD experience, including significant experience managing teams and overseeing complex EDD programs
- Previous experience in managing EDD programs for Retail, Commercial, and Corporate banking
- Proven experience in engaging with regulatory agencies/examiners
- Exceptional subject matter expertise in AML/BSA regulations with advanced, nuanced knowledge of EDD requirements, practices, and regulatory expectations
- Proven ability to own and drive program outcomes with a track record of delivering effective risk management
- Outstanding leadership skills with demonstrated success building and developing high-performing teams, including those comprised primarily of remote employees
- Highly adept at managing teams and achieving objectives in a remote working environment
- Superior analytical, project management, and organizational skills, including proficiency with Microsoft Office Suite (Excel, PowerPoint, Word; Power BI a plus)
- Exceptional verbal and written communication skills, with the ability to influence and build credibility across all levels of the organization
- Ability to perform essential duties; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
