Sales Manager
Limble CMMS
Salary
💰 $18 - $29 per hour
Job Level
Junior
About the role
- Responsible for a portfolio of accounts, creating and fostering long-lasting relationships with our customers
- Learn unique needs, preferences, and goals of the customer to suggest tailored solutions and services
- Leverage Salesforce and other tools to capture and gather critical customer insights to create relationships and partnerships
- Prioritize customer satisfaction above all else
- Serve as the main point of contact for customers, addressing inquiries, resolving issues, and ensuring their needs are met promptly and effectively; elevating requests when necessary
- Process orders and handle return authorizations while keeping the customer informed of status updates
- Strategically partner with outside Territory Managers to create a seamless customer experience, ensuring a united approach to customer satisfaction and account growth
- Serve as a reliable backup for customer support and assist fellow team members as required
- Develop a deep understanding of our products and services to effectively communicate their value to customers
- Study industry trends and competitors to advise and serve customers
- Maintain regular and proactive communication with customers via email, phone, and over virtual platforms such as Teams, Zoom, or other video conferencing tools
- Ensure customers are informed about products, updates, new offerings, marketing programs and opportunities to enhance their business
- Resolve challenges and issues that may arise in the customer relationship, working collaboratively with other teams to find creative solutions
- Act as a customer advocate within the organization, focusing on strategies to achieve sales metrics while building customer relationships
- Develop creative presentations and flyers for new opportunities
- Attend industry trade shows and customer events to enhance customer relationship and drive retention
- Perform other duties as assigned
- Comply with all policies and standards
Requirements
- Associate's Degree in Business, Sales, or related field or equivalent experience Preferred
- 1-3 years in account management, customer relationship management, or inside sales, preferably within the B2B sector
- Excellent communication and interpersonal skills; face-to-face, via videoconference (MS Teams, Zoom, etc.) and over the phone
- Self-motivated and able to work independently
- Strong organizational and time management skills
- Able to manage multiple assignments and systems simultaneously
- Proficient knowledge of Microsoft Office (Outlook, Word, Excel, Powerpoint, etc.) with strong typing and accuracy skills
- Experience using CRM software, preferably Salesforce, a plus
- Problem Solving: Proficiency in creatively resolving difficult or emotionally charged customer situations
- Thrive in a team-oriented environment and contribute to a positive team dynamic
- Ability to travel 1-3 times per year (<5% of the time)
