Insurance

• Manage a complex portfolio of claims from notification to closure
• Ensure correct segmentation of claims to claim handlers
• Assist with continuous training of Team Members
• Follow Santam Marine Claims Reserving Philosophy and Claims Standards
• Develop claims strategies
• Manage claims portfolio(s) to optimise performance
• Identify issues and trends in the portfolio
• Ensure all claims rejections are referred to Management
• Work with Underwriters on business development
• Collaborate with marketing and underwriting regarding grey areas on policy wordings
• Manage relationships with third-party professionals
• Develop and manage strong relations with key brokers and insureds
• Respond to queries and resolve to the satisfaction of affected parties

Claims Specialist – Marine

Insurance Consultant