Customer Service Representative
Sanford Health
full-time
Posted on:
Location Type: Office
Location: Fargo • North Dakota, South Dakota • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $26 per hour
Job Level
Junior
About the role
- Quickly assess the level of complexity of cases and provide resolution or facilitate escalation of phone call inquiries.
- Provides positive, consistent customer experiences by striving for excellence in understanding and resolving specific requests while showing patience, empathy, compassion and sincerity.
- Responds to customer questions via inbound and outbound telephone calls and written correspondence.
- Partners with other Sanford Health departments as needed to coordinate on inquiries requiring in depth research to ensure customer satisfaction regarding member and provider questions.
- Thoroughly documents interaction for accurate tracking and analysis.
- Promote the usage of self-service to callers as appropriate.
- Provide end-user support including navigational questions, basic system issue resolution (e.g., self-service), and escalation as applicable.
- Highlight opportunities to address common inquiries through existing or new self-service functionalities.
- Identify opportunities to address common inquiries through improved knowledge management system content and improved methodologies.
- Ensure compliance with all corporate data administration rules, data security standards, as well as Sanford Health policies and procedures.
- Follow all Customer Service policies, processes and guidelines.
Requirements
- High school diploma or equivalent preferred; bachelor's degree is preferred.
- Minimum of one year experience in providing customer service.
- General computer skills including the ability to use the range of Microsoft products (MS Office, Outlook/Exchange).
- General organizational and proficient problem solving skills.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceproblem solvingdata administrationdata securityknowledge management
Soft skills
patienceempathycompassionsincerityorganizational skills
Certifications
high school diplomabachelor's degree