Learning and Development

• Facilitate engaging virtual and occasionally in-person instructor-led sessions for onboarding new team members and for ongoing continuous learning on topics such as new systems (e.g., Salesforce, CPQ), deal processes, and sales policies.
• Partner with subject matter experts within Deal Support and Sales Operations to design, develop, and maintain training content, documentation, and knowledge base articles.
• Track, measure, and report on the effectiveness of training programs and their impact on team performance (e.g., deal velocity, data quality), using data and KPIs to identify opportunities for improvement.
• Proactively partner with managers and team members to understand day-to-day workflows. Shadow analysts and review deals to identify knowledge gaps and opportunities for targeted coaching and training.
• Manage multiple learning initiatives and projects simultaneously, from scoping and design to delivery and measurement, ensuring alignment with departmental goals.
• Drive change management for process and systems improvements within the Deal Support organization collaborating with cross-functional SMEs to ensure the team is prepared, supported, and equipped with the necessary resources to adapt to change.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally.

Deal Support Training Manager

Instructional Designer – Enablement

Global Training Specialist

People Experience – Learning Specialist

Learning Consultant