Community Manager

• Architect and Launch: Develop and execute the end-to-end launch strategy for the community, defining the mission, KPIs, information architecture, content areas, users groups, and recruitment plan.
• Content & Programming: Develop and manage the community's editorial calendar, creating foundational content, discussion prompts, and special programs (like AMAs or user spotlights) to drive sustained engagement.
• Daily Engagement & Moderation: Act as the primary host and "face" of the community, proactively stimulating conversations and moderating all user-generated content to ensure a valuable and respectful environment.
• Build Advocacy and Reward Members: Implement programs (like gamification, recognition, and member spotlights) to encourage sustained engagement and reward valuable contributions.
• Manage Internal Expert Engagement: Build a scalable process to identify and route questions to internal subject matter experts across Support, Customer Education, Product, Partnerships, Marketing, and more, ensuring customers get timely, accurate answers while showcasing Samsara's expertise.
• Reporting & Analytics: Own the community dashboard. Report on key metrics like membership growth, engagement rates, content performance, and the community's impact on case deflection and customer health.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Senior Community Manager

Social and Community Manager