AI Self-Service Program Manager
Samsara
full-time
Posted on:
Location Type: Remote
Location: Remote • California, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $100,257 - $151,650 per year
Job Level
SeniorLead
About the role
- Lead daily operations of Samsara’s AI self-service platforms (Chatbot and Voice AI) to ensure reliability, speed, and performance.
- Track and analyze key metrics such as containment, deflection, accuracy, and CSAT to uncover insights and drive improvement.
- Optimize AI intelligence and integrations by refining prompts, enhancing conversational design, improving customer flows, and expanding connections across systems for seamless support.
- Collaborate across teams including SMEs, Tech Docs, vendors, and internal AI groups to close content gaps and scale platform capabilities.
- Advance AI self-service strategy through innovation and continuous alignment with business goals, customer needs, and emerging industry trends.
Requirements
- 8+ years in Support Operations, Knowledge Management, or AI/Automation platform management.
- Bachelor’s degree in Business, Information Systems, or a related field (Master’s preferred).
- Conversational design / prompt engineering background
- Experience working directly with conversational AI technologies such as chatbots or voice AI.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Proven success collaborating across technical and non-technical teams.
- Skilled in project and vendor management.
- Excellent communication and storytelling skills with a focus on customer experience.
Benefits
- Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI self-service platformsChatbotVoice AIConversational designPrompt engineeringData analysisProject managementVendor managementSupport operationsKnowledge management
Soft skills
Analytical skillsProblem-solving skillsCollaborationCommunication skillsStorytelling skillsCustomer experience focus
Certifications
Bachelor’s degreeMaster’s degree (preferred)