Senior Customer Success Quality Analyst
Samsara
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $85,680 - $129,600 per year
Job Level
Senior
Tech Stack
PMPTableau
About the role
- Utilize best practices and tools from across the industry to ensure the highest standards of service are being delivered in all prospect and customer interactions
- Monitor interactions across various lines of business to assess quality of engagement and process compliance
- Implement mechanisms to track and ensure compliance with quality process requirements, call scoring, and calibration
- Drive investigative projects that identify opportunities to improve behaviors, processes, procedures, tools, training, and outcomes
- Collaborate across Sales and Sales Operations stakeholders to implement and ensure accountability in quality programs
- Leverage Large Language Models (LLMs), Excel, Google Sheets, Tableau, and similar tools to analyze data and derive actionable insights
- Deliver data-driven insights on the quality of sales team engagements across all segments, regions, and industries
- Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices
Requirements
- 4+ years of Sales, Enablement, Operations, Quality, Management Consulting, or Program Management experience, ideally in a SaaS environment or fast-paced IT consulting role
- Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes
- Ability to ramp up quickly on business priorities and derive insights from data
- Excel at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles
- Poise under pressure when working through issues in a fast-paced environment
- Strong attention to detail and a knack for process improvement and documentation.
- An ideal candidate also has:
- Experience working with Gong and/or Salesforce
- Project management or industry certifications, e.g., COPC, PMP
Benefits
- Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisprocess compliancecall scoringcalibrationquality process requirementsprocess improvementdocumentationtransformational quality projectsproductivity enhancement
Soft skills
communicationtrust buildingattention to detailpoise under pressurecollaborationstakeholder engagement
Certifications
COPCPMP