Salesforce

Strategic Programs, Readiness Program Manager

Salesforce

full-time

Posted on:

Location Type: Hybrid

Location: Indianapolis • Illinois, Massachusetts, Washington • 🇺🇸 United States

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Salary

💰 $133,400 - $183,500 per year

Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Provide structured program management support for readiness initiatives to drive consistency across Cloud Success teams in support of product lifecycle.
  • Serve as a central point of contact for readiness activities, driving governance processes across Cloud Success programs to ensure alignment with established frameworks, standards, and due dates.
  • Partner with cross-functional stakeholders to ensure adherence to readiness and governance expectations, including coordination of cross-functional handoffs, ensuring transitions are clear and efficient.
  • Conduct Weekly Readiness Reviews to enforce standards and compliance across monthly deliverables (e.g. roadmaps, product asks, content, etc.)
  • Process oversight and communication across readiness channels (including frameworks and documentation guidance)
  • Maintain centralized readiness HUB containing monthly readiness deliverables, and general ‘self-service’ content across all clouds
  • Promotes launch checklists to ensure operational launch readiness handoffs especially as it relates to Case Routing, Taxonomy, etc.
  • Uphold quality standards & consistency across required deliverables
  • Facilitates baseline cross-cloud aggregation (potential AI opportunities)
  • Cultivate and maintain strong, strategic relationships with key stakeholders within CIC Strategic Programs, the broader Cloud Success organization and cross-functional teams to drive alignment, shared ownership and accountability.
  • Coordinate and facilitate all stakeholder engagement (including meetings, workshops, and communications) to ensure transparency, gather critical feedback, and foster an engaged community.
  • Act as a central communication hub, supporting and refining strategies to ensure consistent, timely updates and effective collaboration across leadership and delivery teams.
  • Proactively identify, manage, and resolve stakeholder risks and issues, escalating critical concerns to leadership when necessary to maintain seamless program delivery.
  • Identify and engage the right individuals to collaboratively solve program-related challenges, incorporating stakeholder requirements into project plans and ensuring all needs and expectations are met.
  • Own the tracking and analysis of new product innovation, key program data, readiness metrics, deliverable completion, and performance metrics against past trends and goals.
  • Participate in the data preparation and presentation for monthly and quarterly business reviews (MBRs/QBRs), providing data-driven insights for executive consumption.
  • Maintain program dashboards and trackers, ensuring data integrity and consistency across all reporting channels.
  • Own monthly compliance tracking and readout to Cloud Success Leaders to drive accountability.
  • Identify and implement operational efficiencies in reporting and data collection processes to enhance accuracy and consistency in program execution.

Requirements

  • Degree or equivalent relevant experience required
  • Proven experience in program management
  • Strong understanding of product lifecycle, product launch requirements and Customer Success delivery roles
  • Excellent organizational and time management skills with exceptional attention to detail
  • Demonstrated ability to manage multiple priorities and deadlines simultaneously
  • Effective communication and interpersonal skills
  • Proficient in data tracking and analysis
  • Proven ability to drive accountability and consistency in a fast-paced, cross-functional environment
Benefits
  • time off programs
  • medical
  • dental
  • vision
  • mental health support
  • paid parental leave
  • life and disability insurance
  • 401(k)
  • employee stock purchasing program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementdata trackingdata analysiscompliance trackingperformance metricsproduct lifecyclereadiness metricsoperational efficienciesproject plansmonthly business reviews
Soft skills
organizational skillstime managementattention to detailcommunication skillsinterpersonal skillsability to manage multiple prioritiesability to drive accountabilitycollaborationstakeholder engagementproblem-solving