Program Manager

• Lead the development, planning, and execution of key Account Success priorities, programs and initiatives.
• Collaborate with cross-functional teams to define project goals, scope, timeline, and deliverables.
• Monitor programs & metrics, identify risks, and proactively implement solutions to ensure successful outcomes.
• Drive effective communication across teams and stakeholders, ensuring alignment and transparency.
• Foster strong working relationships across the business to facilitate program success.
• Develop compelling leadership presentations for use during key meetings with internal stakeholders (e.g., CS Executives, Sales Leaders)
• Assist in troubleshooting operational issues from delivery teams to partners as they surface; assist in testing solutions and ensuring that root causes are fixed.
• Conduct regular reviews and evaluations of program or workstream performance, identifying areas for improvement and implementing adjustments and communications as needed.
• Stay current with industry trends, best practices, and emerging technologies to enhance program effectiveness.

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