Program Manager

• Define and Drive Pilot success for all our tier 2 and higher products / features, accelerating speed to insight for our product teams
• Document and standardize the end-to-end pilot sign-up, customer onboarding, management, and close-out process across all product teams - leveraging automation and AI wherever possible
• Refine and continuously improve pilot methodologies based on learnings from historical launches
• Create scalable frameworks that can be adopted across PDE teams regardless of product complexity or target audience
• Partner directly with PDE leads, Slack Research and TPMs to embed pilot processes into every build and launch cycle from conception to GA
• Streamline nomination process and approvals to standardized how pilot customers are approved and/or rejected based on product priorities and go-to-market fit
• Support start to finish pilot execution for every prioritized launch, ensuring consistent quality and measurement standards
• Ensure there are clear success criteria for each pilot, including customer value propositions, use cases, and minimum viable measurement requirements
• Establish systematic capture mechanisms for pilot insights, learnings, and improvement recommendations
• Develop standardized reporting that translates pilot outcomes into actionable product and go-to-market insights
• Build knowledge repository of pilot best practices and learnings for organizational scaling

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