Customer Success Manager

• Act as a strategic bridge between our Sales and Customer Success organizations
• Architect programs and guardrails that ensure we are not only acquiring new customers but setting them up for enduring success
• Shape sales strategy and compensation from a customer-centric lens and have a measurable impact on our company's net retention
• Lead research and strategy for our assigned cloud product
• Leverage data to drive insights, build scalable frameworks for engagement, and provide strategic recommendations that ensure our customers realize the full potential of their partnership with us, all while upholding our #1 value: Trust.
• Lead our strategy for preventing churn related to implementation, onboarding, and technical debt
• Focus on the critical early stages of the customer journey, ensuring that our customers—whether their implementation is handled internally, by partners, or through professional services—are set up for long-term success.
• Build governance models for our partner ecosystem, and create pathways for customers to modernize their technology stack
• Partner closely with our Technology & Products (T&P) organization to analyze, prioritize, and execute high-impact programs that address the root causes of attrition

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