SVP & Chief Customer Officer, Agentforce Sales
Salesforce
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California, Illinois, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $371,000 - $463,000 per year
Job Level
Lead
Tech Stack
Cloud
About the role
- Serve as the executive voice of the customer for the Agentforce Sales business
- Lead customer advisory boards, executive councils, and feedback forums to ensure customers influence product and roadmap decisions
- Oversee customer success programs that drive measurable business outcomes and long-term value realization
- Define strategies and playbooks to maximize adoption, renewals, and growth within Agentforce Sales accounts
- Establish and operationalize customer health metrics, ensuring accountability and alignment to business impact
- Partner with the GM of Agentforce Sales, along with Product and Engineering leadership, to align product priorities with customer outcomes
- Collaborate with Sales and Customer Success teams to deliver scalable programs that accelerate customer value and expansion
- Represent customer interests in internal investment and planning decisions to ensure initiatives are rooted in customer success
- Serve as a visible, trusted executive sponsor with key enterprise customers, reinforcing Salesforce’s position as a strategic growth partner
- Represent Agentforce Sales at major industry events, analyst briefings, and customer summits
- Build strong partnerships across the Salesforce ecosystem — including GSIs, ISVs, and system integrators — to advance customer innovation and impact
Requirements
- 15+ years of senior leadership experience in customer-facing roles
- Proven track record of executive engagement with enterprise customers, ideally within cloud software or SaaS
- Demonstrated success scaling global customer success or engagement organizations
- Strong business acumen and operational rigor, with the ability to translate customer insights into actionable strategies
- Exceptional communicator, skilled at influencing across C-Suite customers and internal executive teams
- Experience leading within highly matrixed, global organizations and driving alignment across diverse stakeholders
Benefits
- time off programs
- medical, dental, vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success programscustomer health metricsstrategies and playbooksexecutive engagementscalable programsbusiness outcomeslong-term value realizationcloud softwareSaaS
Soft skills
executive voicecollaborationinfluencingcommunicationbusiness acumenoperational rigortrust buildingpartnership development