Customer Success Manager

• Proactively set the customer up for success through optimization of the solution, with special care during critically important peak events
• Act as the trusted point of contact and advocate for your customers, driving alignment between their business goals and Salesforce’s capabilities
• Guide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue
• Support communications during high-severity incidents, ensuring a smooth and transparent experience while advocating for customer resolution
• Clearly articulate and demonstrate the value of Signature Success and platform capabilities to ensure ongoing investment and expansion

Customer Success Manager – Core/Platform

Customer Success Associate