SailPoint

Cloud Support Engineer

SailPoint

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

JavaLinuxMySQL.NETOracleSOAPUnix

About the role

  • Effectively resolve or help resolve customer support issues
  • Keep customers fully updated on the progress of their issues
  • Support for the IdentityNow product in client environments
  • Work closely with DevOps, Sustaining, Engineering and the rest of the Support team to help solve Out-Of-The-Box issues
  • Work with clients post implementation for support concerns, including providing self-service resources
  • Resolve or escalate cases, using Salesforce Case Management System

Requirements

  • 5-7+ years of support experience
  • At least 2 years’ working with a SaaS product/service
  • Experience with XML, SAML, SPML/SOAP, Web and Application Servers, HTML
  • Experience setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms
  • Experience with Databases (Oracle, Sybase, MSSQL, MySQL)
  • Experience with Directories (LDAP, AD)
  • Network troubleshooting skills
  • Nice to have: Experience with SSO platforms
  • Nice to have: Experience with enterprise systems (SAP, PeopleSoft)
  • Nice to have: Familiarity with Identity Management provisioning systems (Sun, Oracle, IBM, BMC, Novell)
  • Nice to have: Security software or internal IT audit experience
  • Nice to have: Knowledge of programming languages such as Java, .NET or C++
Benefits
  • Supportive environment with an open door policy
  • No travel required

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
XMLSAMLSPMLSOAPHTMLWindowsUnixLinuxOracleMSSQL
Soft skills
customer supportproblem solvingcommunicationcollaborationescalation