Technical Customer Success

• Develop a deep understanding of our GRC customer’s business requirements and goals;
• Champion client requests;
• Represent client interests in product and service solution planning initiatives;
• Solving basic to intermediate issues accordingly and escalating issues to appropriate Service management teams;
• Manage assigned client relationships to ensure the highest level of service;
• Drive adoption, engagement, and satisfaction with SAI360 products and services through proactive activities and structured touchpoints;
• Understand customer objectives and translate them into business outcomes;
• Build strong long-term relationships with customers through strategic communication and tailored issue resolution;
• Liaise with internal teams to ensure solutions are delivered per agreed scope and timelines;
• Partner with Account Managers to facilitate renewals, drive revenue growth, and identify upsell/cross-sell opportunities;
• Travel to priority customers (approx. 10%) to strengthen relationships and lead value-driven discussions;
• Track and report customer initiatives in Salesforce.

Technical Customer Success Manager

Customer Success Engineer

Senior Technical Customer Success Manager

Customer Success Engineer, Strategic

Customer Success Engineer