Account Manager

• Serve as the primary point of contact for clients within a book of business
• Holistic understanding of the account including business objectives, budget cycles, organizational structure, critical needs, and ongoing opportunities
• Build multi-threaded relationships across client stakeholders and workflows, serving as a trusted advisor for solving client's business challenges
• Develop and execute on account growth plans in partnership with Sales Specialists and Business Partners
• Account Analysis to prepare for renewal discussions
• Lead renewal and expansion negotiations
• Work with legal/procurement to finalize contracts and pricing changes.
• Identify and mitigate account risks
• Understand account health and introduce internal resources as needed
• Build industry knowledge and expertise to advise clients on best practices
• Establish key relationships and champions within accounts
• Promote adoption of new offerings, capabilities, or modules
• Be the voice of the client internally
• Coordinate resources to develop comprehensive solutions to meet client needs
• Collaborate with Sales Specialists, Business and Implementation teams to involve the right resources to meet client needs, making warm introductions as needed
• Provide client feedback to inform product roadmap and service improvements
• Ensure alignment with CCO Strategy for key accounts

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