S&P Global

Customer Success Manager

S&P Global

full-time

Posted on:

Location Type: Hybrid

Location: New York City • Colorado, Massachusetts, New York, Virginia • 🇺🇸 United States

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Salary

💰 $59,212 - $80,000 per year

Job Level

JuniorMid-Level

About the role

  • Manage the full customer journey across key lifecycle touchpoints, including onboarding, training, adoption, ongoing engagement, and renewal support.
  • Drive long-term client engagement, platform adoption, retention, user and usage growth, and account-level strategic objectives.
  • Strengthen the organization’s relationship with existing accounts and reinforce their decision to partner with S&P Global Market Intelligence.
  • Deliver a cohesive and proactive customer journey, helping clients realize meaningful value from analytical solutions and data services.
  • Influence renewal outcomes, usage expansion, and account health through targeted engagement plans and workflow training.
  • Build skills that support multiple career paths within Customer Success, Relationship Management, Sales, or Product.

Requirements

  • Bachelor’s degree required, preferably in Finance, Economics, Business, or a related field.
  • Strong MS Office skills, including Word, Excel, and PowerPoint.
  • Two to five years of work experience, ideally in financial services, customer success, client-facing roles, account management, or consultative sales environments.
  • Experience using CRM systems such as Salesforce, with comfort navigating engagement or cadence tools.
  • A positive, proactive attitude and the ability to work collaboratively in a fast-moving environment.
  • Exceptional listening and communication skills with the ability to convey complex information clearly and concisely.
  • Proven ability to build strong relationships with senior client stakeholders and maintain a high level of client satisfaction.
  • Strong organizational skills, with the ability to prioritize, multitask, and manage competing demands.
  • Curiosity, problem-solving ability, and an interest in understanding market trends and client needs.
Benefits
  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM systemsSalesforceMS OfficeWordExcelPowerPoint
Soft skills
customer journey managementclient engagementrelationship buildingcommunication skillsorganizational skillsproblem-solvingcollaborationproactive attitudelistening skillsmultitasking