Operations

• Define and maintain standards for portfolio and program data, ensuring accuracy, completeness, and timely updates across all delivery ecosystems.
• Establish and enforce policies for time booking, compliance monitoring, and reporting to support financial and operational transparency.
• Deliver dashboards and scorecards that provide leadership with real-time insights into portfolio health, resource allocation, and progress against strategic goals.
• Run governance forums, maintain decision logs, and ensure adherence to operating rhythms for planning, execution, and review cycles.
• Operate a feedback loop to refine processes, improve user experience, and identify automation opportunities.
• Lead training sessions, create user guides, and maintain a community of practice to drive adoption of standards and tools.
• Manage the impact of new processes and tools, ensuring smooth transitions and sustained adoption across teams.

Operations Excellence Lead

Cash Operations Manager – 1 Year Contract

Lead, Senior Analyst – Technology Strategy & Operations

Operations Manager

Operations Agent, High-Tech