Customer Support

• Support the customer service team by assisting with the analysis and resolution of tickets received via email and WhatsApp;
• Learn and apply AI tools to support writing, organize information, suggest solutions, and optimize the support workflow;
• Track and accurately log tickets in our support platform, following defined flows and classifications;
• Assist in identifying recurring questions and contribute to the continuous improvement of our support scripts and response templates;
• Participate in team rituals, such as alignment meetings, feedback sessions, and best-practice sharing;
• Help create and update internal materials, such as FAQs, standard responses, and quick-reference guides for the team;

Customer Service Intern

Air Customer Care – Operations

Senior Manager, Strategic Sourcing – Commercial, Marketing & Customer Care Services

Estágio em Customer Experience