Customer Experience Manager
Rubrik, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $123,100 - $205,200 per year
Job Level
SeniorLead
Tech Stack
Cloud
About the role
- The Customer Experience Manager is a key role within the Customer Success organization, the successful candidate will drive all aspects of the post-sales Journey for a select group of Enterprise Accounts at Rubrik.
- He/She works as the driver, customer advocate, and primary point of contact between Rubrik and the select clients, managing their life-cycle with Rubrik, maximizing ROI, and coordinating to achieve their business goals and objectives.
- CEMs drive product enhancements and manage escalations while leveraging cross-functional relationships, to maintain and enhance customer confidence in Rubrik as the leader in cloud data management.
Requirements
- Bachelors degree in a computer-related discipline is preferred
- 8+ years of experience in a customer experience and/or account management role in a technology-based company
Benefits
- The role is eligible for bonus potential, equity and benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer advocacyrelationship managementescalation managementcross-functional collaborationcustomer confidence enhancement