Analyst

• Examining and evaluating data to uncover critical insights related to the performance and operational protocols of the Destination Experiences Department
• Supporting the Onboard Destination Experiences concepts by overseeing the development of guest experience playbooks
• Tracking the entire guest journey pre-cruise and onboard
• Managing the scheduling process of the Destination Experiences portfolio
• Analyzing data from various sources to address challenges and capitalize on opportunities
• Evaluating and monitoring results of all associated experiences from revenue and guest satisfaction metrics to continually evolve and improve programs
• Owning and managing the scheduling process of the Destination Experiences portfolio
• Developing and maintaining data models that support business requirements
• Continuously monitoring key performance indicators (KPIs)

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