Customer Support

• Manage customer inquiries across email, live chat, phone, and marketplace platforms.
• Schedule and confirm customer appointments, ensuring smooth coordination across internal teams.
• Track, document, and escalate customer concerns when necessary.
• Assist in managing customer feedback, reviews, and marketplace ratings.
• Contribute to process improvements to enhance overall CX performance.
• Maintain a high level of product knowledge to provide accurate and helpful support.
• Collaborate with fulfillment, operations, and sales teams to ensure customer needs are met end-to-end.
• Resolve customer issues efficiently while maintaining a positive brand experience.
• Support and maintain our marketplace listings, ensuring accuracy, timely updates, and strong customer communication.

Customer Experience Associate

Chinese & English Customer Support Agent – Gaming