RogerHR

Customer Success Manager

RogerHR

full-time

Posted on:

Location Type: Hybrid

Location: Geneva • 🇨🇭 Switzerland

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Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Support and guide clients
  • Manage implementation projects from A to Z, from initial configuration to go-live
  • Train end users and key users at client sites
  • Monitor platform adoption and identify optimization opportunities
  • Handle complex support tickets and ensure customer satisfaction
  • Participate in advanced pre-sales (technical demos, pilot projects)
  • Understand clients' business challenges and translate their requirements into solutions
  • Advise on best practices and optimal use of the platform
  • Challenge existing processes and propose improvements
  • Identify upsell and cross-sell opportunities
  • Contribute to continuous product improvement by relaying customer feedback
  • Actively contribute to the success of each customer

Requirements

  • 3 to 7 years of experience in at least one of the following areas:
  • Enterprise management software (ERP / B2B SaaS)
  • Implementation, consulting, or support on ERPs (SAP, Abacus, Microsoft Dynamics, Odoo, etc.)
  • Customer Success, Account Management, or consulting on complex B2B SaaS solutions
  • Configuration and setup of business software
  • Finance & Accounting
  • Management of financial or digital transformation projects
  • Functional consultant on finance/accounting/controlling tools
  • Support or key-user experience on financial software (consolidation, reporting, treasury, etc.)
  • Experience in audit or management control with a strong systems focus
  • Other tech domains with a strong functional dimension
  • CRM (Salesforce, HubSpot, Dynamics) - configuration and deployment
  • Vertical business software (retail, industry, professional services)
  • Workflow, BPM, or automation solutions
  • Data/BI tools with business-facing support
Benefits
  • Flexible remote work (1 day per week in the office)
  • Modern office in Geneva with easy access by public transport
  • Quality equipment according to employee preferences/needs (laptop, monitors, etc.)
  • Access to all Swibeco discounts
  • Real impact on the company's growth
  • Autonomy and responsibilities from day one
  • Young, dynamic and supportive team
  • Rapid opportunities for advancement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ERPB2B SaaSimplementationconsultingconfigurationfinanceaccountingCRMBPMdata/BI tools
Soft skills
client supportproject managementtrainingcustomer satisfactionproblem-solvingcommunicationprocess improvementcustomer feedbackbusiness analysisrelationship management