RogerHR

Customer Success Manager

RogerHR

full-time

Posted on:

Location Type: Hybrid

Location: Genève • 🇨🇭 Switzerland

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Guide and support clients
  • Lead end-to-end implementation projects, from initial configuration to go-live
  • Train end users and key users at client sites
  • Monitor platform adoption and identify optimization opportunities
  • Manage complex support tickets and ensure customer satisfaction
  • Participate in advanced pre-sales activities (technical demos, pilot projects)
  • Understand clients' business challenges and translate their requirements into solutions
  • Advise on best practices and optimal use of the platform
  • Identify upsell and cross-sell opportunities
  • Contribute to continuous product improvement by reporting client feedback

Requirements

  • 3 to 7 years of experience in at least one of the following environments: enterprise management software (ERP/B2B SaaS), implementation, consulting or support for ERPs (SAP, Abacus, Microsoft Dynamics, Odoo, etc.), Customer Success, Account Management, or consulting on complex B2B SaaS solutions
  • Functional understanding: ability to analyze and optimize business processes
  • Project management: leading end-to-end implementations
  • Proficiency in French and English (German is a plus)
  • Comfortable with SaaS tools and technology in general
  • Ability to manage multiple projects simultaneously
Benefits
  • Flexible remote work (1 day per week in the office)
  • Modern office in Geneva with easy access by public transport
  • High-quality equipment according to employee preferences/needs (laptop, monitors, etc.)
  • Access to all Swibeco discounts
  • Autonomy and responsibilities from day one
  • Young, dynamic and supportive team
  • Fast career advancement opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
enterprise management softwareERPB2B SaaSimplementationconsultingsupportbusiness process analysisproject managementSaaS tools
Soft skills
client supporttrainingcustomer satisfactioncommunicationproblem-solvingadaptabilityleadershipmultitasking