Director, Professional Services
Rockwell Automation
full-time
Posted on:
Location: Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $182,880 - $274,320 per year
Job Level
Lead
About the role
- Accountable for performance of a $30M+ Professional Services P&L with connection to a $250M ARR software business
- Lead teams of technical, functional and recipe consulting, program & project management, commercial and delivery across North America
- Develop and execute strategic initiatives and tactical actions; manage to financial forecast
- Collaborate with regional/global Professional Services leadership, Global Sales & marketing, and Global Industry Account teams
- Develop strong leadership-level relationships with key clients and co-develop account expansion strategy
- Provide strategic insight, subject matter expertise, and participate in joint sales calls, proposals and account presentations
- Develop regional application delivery teams, channel strategy, pricing, core competencies and programs
- Responsible for hiring, retention, succession planning and employee development for MOM North America team
- Coordinate with Global Capability Centers for effective regional/nearshore/offshore delivery strategy using standardized tools and processes
- Coordinate cross-functional collaboration with operations, HR, marketing, product development, and finance
- Represent the company at industry events, conferences, and client meetings
- Report to the Director Professional Services, NA – Cyber, Digital, MOM and work in a hybrid setting from Rockwell office locations
Requirements
- Bachelor's Degree or Equivalent Years of Relevant Work Experience
- Legal authorization to work in the US is required; will not sponsor employment visas
- Ability and willingness to travel up to 30% of the time
- 8+ years of business management/leadership experience, ideally within a technology Professional Services function with $10M+ annual revenue
- 8+ years of experience with Manufacturing Execution Systems regarding technical capability and customer desired outcomes
- Cross functional experience: Sales, Marketing, Partner Management, Business Management, Engineering, Project/Program Delivery
- Experience with sales leadership to align key areas for mutual growth and drive accountability
- Experience negotiating mutually beneficial agreements with customers, suppliers, and service providers
- Experience across industries: Consumer Packaged Goods, Lifesciences, Auto, Tire, Battery and Discrete
- Previous experience in managing geographically dispersed teams and operating in a regional/global model with local and offshore resources
- MBA or advanced degree is a plus