Implementation Specialist

• Act as the sole or primary point of contact for clients during the implementation phase of their journey.
• Enable clients to take full advantage of our industry-leading technology and deploy solutions in a manner that encourages end-user adoption, minimizes 'time to value', and supports expansion over time.
• Engage directly with clients to understand their requirements, identify implementation success factors, develop best-fit solution designs, and configure the CMMS to meet their specific needs.
• Manage client expectations; identify and communicate implementation risks, capture and share key project decisions and insights, and control project scope, quality, & timeline.
• Develop and deliver client training programs, including the creation of client-specific training material (e.g. documents and videos).
• Assist clients with the collection, loading, and configuration of data.
• Design and build client-specific reports and dashboard KPIs & widgets.
• Support system integrations between Fiix & ERP systems.
• Record project progress and store all project artefacts in a central repository.
• Collaborate with teammates to implement CMMS & implementation best practices.
• Assist with the training & development of new Implementation Consultants.

Implementation Consultant

Implementation Manager, Level 2

Implementation Manager

Customer Engineer

Implementation Manager