Customer Care Advocate
Rockwell Automation
full-time
Posted on:
Location Type: Hybrid
Location: Noida • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Create new quotes and renewal quotes
- Prepare technical support contracts “TechConnect” observing customers' needs
- Handle customer inquiries
- Enter and verify customer orders and contracts
- Manage service tickets
- Maintain customers' software database
- Assure the accuracy of data
- Communicate with partners
- Report continuous improvement opportunities
- Participate in projects
Requirements
- Minimum 4-6 Years of experience.
- Fluent in English - verbal and written
- Bachelor's degree or higher
- Customer-focused providing the best customer service
- Advanced problem-solving abilities with a focused mindset
- Proficient in Time management
- Experience handling support requests from a variety of different channels in Fast-paced and demanding work settings
- Solution-oriented and problem solving approach
- Team player demonstrate ethical and positive behaviour
- Work with different types of customer profiles, adapt to different level of audience when communicating whilst working with multiple departments in a multicultural organisation
- Knowledge of Microsoft Office
Benefits
- Comprehensive mindfulness programmes with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalised wellbeing programmes through our OnTrack programme
- On-demand digital course library for professional development
- and other local benefits!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data accuracytechnical support contractscustomer order managementservice ticket managementsoftware database maintenanceproblem-solvingtime management
Soft skills
customer-focusedadvanced problem-solvingsolution-orientedteam playerethical behaviorpositive behavioradaptabilitycommunication
Certifications
Bachelor's degree