Rockwell Automation

Customer Care Advocate

Rockwell Automation

full-time

Posted on:

Location Type: Hybrid

Location: New Delhi • 🇮🇳 India

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Job Level

Mid-LevelSenior

About the role

  • Solve customer issues using a positive, prioritizes customer needs with a solution-oriented mindset.
  • Identify customer needs and respond with urgency.
  • Work with others to determine alternative solutions that exceed customer expectations.
  • Be a subject matter expert on business systems used to process and support contracts and orders.
  • Identify trends through analysis and escalating to the proper channel.
  • Collaborate with Specialists and Business Process Owners to develop best practices.

Requirements

  • Minimum 4-5 Years of experience.
  • Bachelor's Degree in Business, Management or equivalent.
  • You are ethical, thoughtful, optimistic.
  • Experience building relationships with main partners for each assigned customer.
  • Can identify the urgency of tasks and Experience assessing severity of support requests and escalate based on severity accordingly.
  • Energised by the opportunity to handle challenges in a evolving workplace.
  • You have computer skills and can quickly navigate multiple business systems to process requests within specified Service level agreements.
  • Systematic thinker with Experience documenting customer issues in detail and a quick to pivot and grow in fast-changing tech environments.
Benefits
  • Comprehensive mindfulness programs with a premium membership to Calm
  • Volunteer Paid Time off available after 6 months of employment for eligible employees.
  • Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
  • Employee Assistance Program
  • Personalized wellbeing programs through our OnTrack program
  • On-demand digital course library for professional development
  • ... and other local benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
business systemscustomer issue resolutiondata analysisdocumentation of customer issuesservice level agreements
Soft skills
solution-oriented mindseturgency identificationrelationship buildingethicalthoughtfuloptimisticsystematic thinkingadaptability
Certifications
Bachelor's Degree in BusinessBachelor's Degree in Management