Customer Service Representative
Riverside Insights
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $21 per hour
Job Level
Mid-LevelSenior
About the role
- Promote a best-in-class customer experience
- Demonstrate platform knowledge to enhance customer understanding and utilization of products
- Educate customers by sharing new features, relevant updates, tips, and best practices
- Address customer's concerns accurately, providing additional help with appropriate next steps, and customer appreciation
- Collaborate actively in team meetings and across internal support functions, contributing ideas and fostering communication to achieve shared goals
- Identify and pursue professional development to enhance your skills, and apply new methods or processes learned to improve customer satisfaction and resolution times
- Resolve issues quickly, educate users on the platform, and foster strong relationships through exceptional service
Requirements
- Strong professional communication skills (phone and written)
- Ability to prioritize, multi-task, and adapt quickly in a fast-paced environment
- Proven experience in delivering excellent customer service, ideally in a call center setting
- Attention to detail and accuracy in data entry and ticket resolution
- Ability to analyze and evaluate information critically to educate customers effectively and provide accurate responses to customer inquiries
- Commitment to continuous learning and applying new skills to improve performance
- Remote
- Up to 5% travel for off-site meetings
- May require stationary positions (sitting or standing) for extended periods