Operations

• Keep the agency’s delivery machine running smoothly day-to-day
• Plan, forecast, and manage resources and team capacity across SEO, content, digital PR, and creative teams
• Drive efficiency, consistency, and accountability in project delivery by facilitating the creation and implementation of delivery processes
• Enable high-performing, profitable delivery across SEO, PR, content, and creative teams
• Build a calm, predictable rhythm of delivery team work that supports growth, efficiency and visibility across UK and US
• Maintain an average of 80%+ utilisation across delivery teams
• Partner with Finance and Leadership to proactively forecast resourcing needs based on sales pipeline, revenue projections and company growth plans
• Identify and reduce margin erosion factors (scope creep, inefficient resource use, delays)
• Support on-time, on-budget delivery of projects (90%+ on-time)
• Achieve 95%+ revenue recognition retention through accurate forecasting and project tracking
• Ensure team and individual capacity is managed proactively (over and under)
• Run weekly Delivery & Capacity Meetings aligning Finance, Client Services, and Delivery teams
• Drive proactive management of freelancers and partner resources to protect margins and maximise revenue
• Ensure real-time visibility of delivery health and financial performance through dashboards
• Drive the successful implementation of new systems, tools, and processes that increase productivity and scalability
• Support onboarding and enablement of new projects and staff

Operations Manager

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