Program Manager

• Drive Strategic Prioritization: Evaluate incoming process optimization opportunities across the customer journey, assess business impact, and build a executable roadmap aligned to company objectives
• Challenge the Status Quo: Question legacy processes, identify systemic inefficiencies, and advocate for transformational change—even when it requires difficult organizational shifts
• Execute With Precision: Own end-to-end program delivery, from problem definition through solution implementation and measurement of business outcomes
• Lead Cross-Functional Collaboration: Partner with Engineering, Product, Operations, Sales, Support and Enablement leadership to secure resources, align priorities, and drive adoption of new processes
• Present to Executive Audiences: Deliver compelling narratives to executives, translating complex operational issues into strategic business impact and ROI
• Build and Develop Team: Hire, mentor, and lead Business Process Engineers and program analysts, creating a high-performing team culture
• Measure and Communicate Impact: Define KPIs, track improvements in NPS and operational metrics, and report progress with transparency and accountability

Senior Program Manager – Customer Experience

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Principal Electric Program Manager

Principal Program Manager