Operations Director, SPBM
Microsoft 365
Senior Specialty Pharmacy Manager
Rightway
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteSalary
💰 $130,000 - $140,000 per year
Job Level
Senior
About the role
- Lead and develop a team of pharmacists and technicians focused on high-touch specialty navigation, adherence support, and affordability solutions
- Provide supervision, training, monitoring, and mentoring to ensure consistent, high-quality member interactions
- Partner with clinical and operations leadership to optimize specialty workflows (e.g., site of care redirection, financial assistance enrollment, specialty pharmacy channel optimization)
- Oversee the delivery of concierge-level service, ensuring members with complex specialty needs receive tailored guidance and proactive support
- Implement and monitor member-facing initiatives that drive cost savings for clients and lower out-of-pocket costs for members
- Lead team training sessions designed to improve clinical engagement, strengthen member trust, and drive high Net Promoter Scores (NPS)
- Collaborate with internal teams (Clinical, Technology, Account Management) to continuously improve specialty navigation tools, processes, and reporting
- Support interviewing and hiring for team growth, ensuring strong alignment with Rightway’s mission and specialty expertise
- Guide members through the complexity of their specialty pharmacy journey to ensure access, affordability, and adherence
Requirements
- Pharmacy degree required; PharmD preferred
- 5+ years of managed care experience (PBM, health plan, or specialty pharmacy) with strong background in specialty pharmacy services, utilization management, or related clinical fields
- 1–3+ years of leadership experience managing teams of pharmacists and technicians
- Pharmacist license in good standing in state of residence, with willingness to obtain and maintain multistate licensure as needed
- Able to work 40 hours/week; core hours weekdays 8 am ET to 11 pm ET, with flexibility for evenings, weekends, or on-call responsibilities
- Deep knowledge of specialty pharmacy and pharmacy benefit management
- Strong problem-solving ability and comfort navigating complex, high-cost therapies
- Effective communicator with proven ability to influence across teams and stakeholders
- Detail-oriented, empathetic, adaptable, and committed to delivering exceptional member experiences
