Manager

• Support the development and implementation of strategies to ensure client plan performance commitments are met.
• Act as a clinical SME to the client services team, providing operational guidance and day-to-day management support.
• Collaborate with internal leaders to align clinical consulting efforts with organizational goals.
• Deliver high-quality clinical consulting services to clients, ensuring evidence-based recommendations.
• Assist in the development and implementation of clinical programs to improve patient outcomes and support client strategies.
• Support clinical discussions with clients during sales, implementations, and ongoing operations including how benefit designs and clinical programs impact financial performance.
• Analyze pharmacy benefit plan performance metrics to identify trends and areas for improvement.
• Collaborate with internal teams to identify and execute performance improvement strategies and report on outcomes.
• Provide day-to-day support and guidance to the client services team in managing client relationships and performance.
• Build and maintain effective relationships with clients, internal teams, and external stakeholders.
• Serve as a resource to the client services team in discussing clinical strategies and performance improvements with clients.
• Participate in client meetings, presentations, and consultations to support ongoing client engagement.
• Act as a liaison between clients and internal teams, ensuring clear communication and alignment on goals.
• Support quality assurance efforts to ensure the accuracy and effectiveness of clinical consulting services.
• Stay updated on industry trends and best practices in pharmacy, PBM, and healthcare, ensuring continuous improvement.

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