Technical Support Specialist
RIB Software
full-time
Posted on:
Location Type: Office
Location: Alpharetta • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- The Technical Support Specialist is responsible for receiving, recording, and processing all incoming communications to the Support Department.
- This representative provides customer support, troubleshooting, and education while assisting clients on their journey to achieve optimal health and wellness.
- Will be responsible for providing excellent customer service via diagnosis and resolution of technical, operational and implementation issues related to RIB products, supporting technologies/infrastructure.
- Escalate issues that are unable to be resolved, within established guidelines, to the appropriate group for proper corrective action.
- Provide technical support via telephone, email, and chat to external and internal customers.
- Must be capable of documenting technical documentation.
Requirements
- Bachelor’s degree in CS, MIS, Engineering, or equivalent work experience.
- Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations.
- Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
- Ability to analyze network traffic using industry-standard diagnostic tools to diagnose application stability and performance issues.
Benefits
- RIB is an Equal Opportunity Employer.
- Professional development opportunities.
- Flexible working arrangements.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingdiagnosisresolution of technical issuesdocumentationnetwork traffic analysisapplication stabilityperformance issues
Soft skills
customer serviceinterpersonal communicationaptitude for learningability to work in high stress situationsability to work in ambiguous situations
Certifications
Bachelor’s degree in CSBachelor’s degree in MISBachelor’s degree in Engineering