Regional Inplant Support Representative
Sun Chemical
SFDC
Client Support Representative
Rho
full-time
Posted on:
Location Type: Hybrid
Location: Durham • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $40,000 - $60,000 per year
Job Level
JuniorMid-Level
About the role
- Provide excellent customer service to internal and external clients in a timely and professional manner
- Respond to email and other communication requests in a timely fashion using a variety of methods including but not limited to email, instant messaging and other communication tools
- Take initiative to complete project-specific responsibilities with minimal supervision
- Assist clients with software-related questions, study drug tracking, and user provisioning
- Assist Software Development with validation testing for application software releases and updates
- Develop software-specific reference materials
Requirements
- University degree along with 2 years of work experience required; or an equivalent combination of relevant and preferred education and/or work experience.
- Strong analytical and problem solving skills
- Effective and demonstrative oral and written communication skills, specifically including the ability to listen carefully and empathetically
- Complete comfort using and troubleshooting computer and software issues
- Ability to provide high quality customer service for both incoming and outbound calls
- Ability to shift and regain focus quickly and work with limited supervision in a team environment
- Ability to handle confidential data discreetly and carefully
- Ability to be on-call (this responsibility is shared among members of the client support team) outside of normal business hours
Benefits
- Rho provides a comprehensive benefits package for all benefit-eligible employees, which includes medical, vision, dental, HSA, FSA, EAP, life & disability insurance and 401(k).
- All employees are eligible for paid time off, holidays, parental leave and bereavement leave.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
validation testingsoftware-related questionsuser provisioningproject-specific responsibilitiessoftware releasessoftware updates
Soft skills
customer serviceanalytical skillsproblem solvingoral communicationwritten communicationlistening skillsinitiativefocusteamworkdiscretion
