REVOLVE

Customer Service Representative

REVOLVE

full-time

Posted on:

Location Type: Remote

Location: Remote • Idaho, Nevada, Texas • 🇺🇸 United States

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Salary

💰 $19 - $20 per hour

Job Level

Mid-LevelSenior

About the role

  • Answering inbound telephone calls and providing excellent customer support
  • Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
  • Responsible for researching and resolving complaints to ensure customer retention and satisfaction
  • Follow up on all written correspondence and escalate to customer service manager on duty as necessary
  • Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction

Requirements

  • Ability to demonstrate fluent and expert level English and Spanish Language skills - both written and spoken
  • Ability to work in a team environment
  • Ability to give and receive honest and direct feedback
  • Strong customer orientation with desire and willingness to help
  • Strong verbal and written communication skills
  • Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
  • Knowledge of apparel construction and fabrication and various fashion categories
  • Ability to work required overtime when business needs warrant
  • Schedule flexibility as shifts can change based on needs of our customers.
  • Experience with Microsoft Word and Excel
  • High School Diploma
Benefits
  • Required equipment will be provided

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
bilingual Englishbilingual Spanishcustomer supportcomplaint resolutionapparel constructionfabrication knowledgefashion categories knowledge
Soft skills
teamworkfeedbackcustomer orientationverbal communicationwritten communicationhigh-volume call handlingquality standards adherenceschedule flexibility
Certifications
High School Diploma