Customer Service Representative
REV Group, Inc
full-time
Posted on:
Location Type: Office
Location: Winter Park • Florida • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- This position is responsible for coordinating customer service and warranty activity.
- Individual must be able to handle multiple activities and people with varying skill sets.
- A good portion of the position involves accurate reporting.
- Tread reports (quarterly reports).
- To assist with NHTSA activities when necessary.
- Recall letter from OEM chassis manufacture processing.
- Creation of letter for importing trucks to Canada in which we indicate no open WC recalls.
- Provide feedback on customer issues to warranty committee.
- Report on all functional activities and performance for each area.
- Assist with generating field service bulletins to inform field reps & dealers of service issues and training.
- Ability to work with other areas of the business.
- Vendor part warranty administration and exchange, recall notice administration.
- Establish and maintain cooperative working relationships.
- Pre delivery and post-delivery problem solving and administration.
- Warranty and repair administration.
- Provide consistent information flow to customers and field reps.
- Point of contact with Customer Service Manager or Director of Customer Service is not present.
- Will be required to perform other duties as requested, directed or assigned.
Requirements
- A.A. Degree in Business or related field, or equivalent work experience
- 2 years successful sales/customer service experience
- Must be able to effectively communicate in English.
- Excellent organizational and management skills.
- Verbal and written communication skills and the ability to perform critical analysis desired.
- Must have computer skills and be proficient in Microsoft Office Suite.
- Demonstrated an ability to lead people and get results through others.
- Ability to read, write, comprehend, and verbally communicate simple instructions, short correspondence and memos in English.
- Ability to effectively present information in one-on-one and small group situations to other employees of the organization.
- Phone systems, e-mail, and internet browsing skills required.
- Must have the ability to read, write, and perform mathematical computations at a level required for successful job performance.
- Proficient in computer use and report generation using Microsoft Office Business Suites and SAP.
- Ability to work in a courteous and professional manner with the public and employees.
- Ability to multi-task in a fast-paced environment.
- Ability to perform critical analysis desired.
Benefits
- Safety glasses.
- Earplugs.
- Closed toe shoes on the production floor.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
report generationwarranty administrationcustomer servicecritical analysisproblem solvingmathematical computationssales experiencevendor part exchangerecall notice administrationfield service bulletins
Soft skills
organizational skillsmanagement skillscommunication skillsleadershipinterpersonal skillscourteousnessprofessionalismmulti-taskingfeedback provisioncooperative working relationships
Certifications
A.A. Degree in Business