Administration

• Monitor vehicle movement with Copart and IAA once assignments are made by claim teams.
• Resolve pickup or yard delays directly with salvage vendors.
• Serve as the primary point of contact with Copart and IAA for salvage and title-related issues.
• Track title status through Copart Title Express (TE) and IAA Title Procurement (TP) systems, ensuring documents are secured and processed timely.
• Work stalled title cases (missing signatures, lienholder delays, incomplete documentation).
• Manage titles received in the corporate mailbox, including:
• Owner retain vehicles – process reassignments back to owners with salvage branding.
• Unrecovered thefts – hold until resolved, then process appropriately.
• Provide consistent handling across both Copart and IAA salvage processes.
• Document salvage and title status in claim files across all supported business units.
• Escalate salvage or title delays to the appropriate claims team when needed.
• Monitor auction readiness and sale results in Copart and IAA systems.
• Confirm sale proceeds are applied correctly to claim files.
• Partner with accounting to resolve any payment discrepancies.
• Receive, review, and address all deficit invoices (when auction proceeds do not cover vendor fees).
• Review all deficit invoices, ensure accuracy, and either process for payment or escalate for further review based on company guidelines.
• Provide insureds/claimants with salvage yard contact information for personal property retrieval.
• Assist insureds with TE/IAA title document requirements.
• Coordinate EDR/EDM inspections with Copart and IAA to ensure modules are preserved and inspections are scheduled before vehicle sale.
• Escalate exceptions (yard issues, title delays, inspection conflicts) to Copart/IAA account reps for resolution.
• Maintain a centralized Title & Salvage Tracking Log for all titles received at the corporate mailbox.
• Generate salvage reports by business unit (pending titles, unsold units, sales results).
• Ensure compliance with state salvage title requirements and internal company standards.

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