Collections Manager
Repario
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Lead and manage all activities associated with collection efforts on aged receivables, delinquent accounts, monitoring account status, and preparing correspondence.
- Proactively communicate with clients regarding outstanding balances, overdue payments, and resolution plans while maintaining professional relationships.
- Serve as the escalation point for complex or high-visibility collection issues, coordinating with Sales, CFO, and CEO as appropriate.
- Manage client payment disputes, particularly where lawyers are paid directly, but company invoices remain outstanding.
- Work cross-functionally with sales and billing teams to strategize and resolve account-specific challenges.
- Support billing team efforts and ensure accountability across teams once issues are escalated.
- Develop and implement policies, procedures, and strategies to accelerate collections and reduce aged receivables.
- Monitor aging reports to identify trends and recommend accounts for escalation, payment plans, or write-offs.
- Prepare and present regular reports on collection performance, aged receivables, delinquency trends, DSO (Days Sales Outstanding) and risk accounts.
- Provide recommendations to leadership on risks, opportunities, and process improvements to strengthen cash flow.
- Support month-end closing activities related to accounts receivables and collections.
- Oversee integration for newly acquired entities and inherited overdue accounts.
Requirements
- Bachelor’s degree in Finance, Accounting, Economics, or related field.
- Minimum of 5+ years of experience in collections or accounts receivable management experience, preferably in a legal, eDiscovery or professional services environment.
- Proficiency in Microsoft Excel and familiarity with reporting tools is a plus.
- Experience with Sage Intacct, Lockstep, or Avalara.
- Familiarity with invoicing, billing systems, and ERP systems.
- Knowledge of finance-related KPIs like DSO, AR turnover, and cash collections.
- Proven ability to manage sensitive client interactions with professionalism and tact.
- Strong negotiation, analytical and interpersonal skills.
- Excellent written and verbal communication skills.
- Organized, self-motivated, and able to manage multiple priorities in a fast-paced, private equity-backed environment.
Benefits
- 100% Telecommute positions
- Health, Dental and Vision Insurance
- 401K with Matching
- Paid Family Leave
- Flexible Time Off (FTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collections managementaccounts receivable managementfinancial analysisreportinginvoicingbilling systemsERP systemsKPI analysisnegotiationdata analysis
Soft skills
professionalismtactinterpersonal skillscommunication skillsorganizational skillsself-motivationability to manage multiple prioritiesanalytical skillsleadershipproblem-solving