Business Analyst
Rentokil Initial
ITSM Change and Service Transition Management Analyst
Rentokil Initial
full-time
Posted on:
Location Type: Hybrid
Location: Crawley • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSM
About the role
- - The efficient and effective operation of the IT Change Management and Service Transition processes in accordance with current policies and procedures
- - Supporting the Global Change and Service Transition Manager to ensure the IT Change Management process operates effectively and efficiently
- - Working with other service management functions to ensure effective operation of the change and transition functions
- - The production of schedules of change for managing changes to the live environment
- - Progressing the status of changes with service departments to ensure data is current
- - Providing guidance to those involved in change management and service transition
- - Producing change management and service transition reports as required by the change and transition processes
- - Planning own work to meet given objectives and processes within a clear framework of accountability while exercising substantial personal responsibility and autonomy
- - Adhering to IT governance and controls
Requirements
- - 1–3 years of experience working within IT Service Management function.
- - Has experience of delivering to to specific objectives in a similar role handling large quantities of data and/or reporting
- - Has experience of operating agreed, standardised processes in a large organisation
- - Has practical experience of working across teams to deliver specific objectives
- - Is competent in the use of IT Service Management and Reporting applications
Benefits
- - Competitive salary
- - Hybrid working
- - Rentokil Initial Reward Scheme
- - 23 days holiday, plus 8 bank holidays
- - Employee Assistance Programme
- - Death in service benefit
- - Healthcare
- - Free parking
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT Change ManagementService TransitionData ReportingProcess StandardizationChange Management Reporting
Soft skills
Effective CommunicationTeam CollaborationPlanningAccountabilityAutonomy