Customer Success Manager

Rentable

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Manage a portfolio of Daylight customers, ensuring successful adoption, engagement, and renewals.
  • Partner closely with Pricing Advisors to deliver measurable pricing performance and customer satisfaction.
  • Lead QBRs and business reviews focused on ROI, rent growth, and product impact.
  • Drive customer utilization through proactive outreach, data insights, and process recommendations.
  • Collaborate cross-functionally with Product, Onboarding, and Support to address issues and influence roadmap priorities.
  • Own renewals and support expansion opportunities in collaboration with Sales.
  • Act as the customer advocate internally, ensuring feedback is captured and prioritized.
  • Maintain accurate customer records and engagement notes in CRM systems (Salesforce, Asana, etc.).
  • Provide mentorship and subject matter input to peers as Daylight scales.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or Consulting, preferably in SaaS or PropTech.
  • Experience in multifamily revenue management, pricing strategy, or asset management is strongly preferred.
  • Proven ability to communicate technical or data-driven insights to executive-level stakeholders.
  • Strong analytical and problem-solving skills with a bias for action.
  • Highly organized and comfortable managing multiple complex accounts simultaneously.
  • Proficient in Salesforce or similar CRM tools, Google Suite, and analytics dashboards.
  • Excellent written and verbal communication skills; capable of influencing cross-functional stakeholders.
  • Bachelor’s degree required; advanced degree or relevant industry certifications a plus.
Benefits
  • 100% remote workplace
  • Competitive Compensation
  • Open Vacation Policy (you take vacation whenever you want)
  • Medical, Dental, and Vision Insurance
  • 100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program
  • 401k Program
  • No A**hole policy

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successaccount managementconsultingmultifamily revenue managementpricing strategyasset managementdata analysisproblem-solvingtechnical communication
Soft skills
organizational skillscommunication skillsinfluencing skillsmentorshipcross-functional collaborationcustomer advocacyproactive outreachanalytical skills
Certifications
Bachelor's degreeadvanced degreerelevant industry certifications