Manager

• Oversee daily pipeline management, including file aging, milestone tracking, and escalation resolution.
• Personally manage parts of the pipeline, rolling up your sleeves to solve challenges, and model operational excellence.
• Lead, coach, and develop a small team of mortgage processors focused on accuracy, speed, and client satisfaction.
• Partner with Loan Officers, Underwriting, and Lending Partners to ensure loan files are complete, accurate, and progressing on schedule.
• Implement accountability metrics for your team, including turn times, quality standards, and pull-through rates.
• Identify process bottlenecks and collaborate with the Head of Operations and EVP of National Production to streamline workflows and increase throughput.
• Ensure compliance with internal policies, investor guidelines, and all applicable regulations.
• Build visibility tools and reporting to track daily and weekly pipeline health for leadership.

Mortgage Pipeline Manager

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