Manager

• Establishing and maintaining contact with assigned and active members via phone, video, text, and email.
• Obtain and utilize clinical information to develop an individualized member care plan and clinician-centered care plan per NCQA guidelines.
• Assess members health status and care coordination needs.
• Collaborate with members’ health care providers as needed.
• Utilizing motivational interviewing techniques, individualized care plans, and the Triple Aim framework to empower active Members to reach their health goals.
• Understanding and explaining to new or inactive members the benefits of our Program as it relates to those with chronic kidney disease and those at risk.
• Utilizing motivational interviewing techniques with assigned new or inactive members to encourage enrollment in the employer-sponsored program.
• Appropriately documenting, requesting, and sending member information in accordance with HIPAA compliance.
• Meet individually assigned metrics, including call volume and enrollment requirements; proactively assess and revise approach as needed or directed using multiple forms of communication (i.e. phone, text, secure online chat).

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