IT Support

• Provide technical support to clients via phone, email, and remote access—handling everything from basic troubleshooting to advanced escalations.
• Diagnose and resolve hardware, software, and network issues for multiple clients.
• Perform O365 and Windows administration, user account management, and access provisioning.
• Support and troubleshoot VOIP systems (e.g., 3CX).
• Manage and maintain RMM and PSA tools (e.g., Datto, Halo).
• Mentor junior engineers and provide guidance to improve team troubleshooting skills.
• Lead or assist with IT projects, e.g cloud migrations, system upgrades, deployments, and process automation etc.
• Identify and implement solutions to reduce recurring issues and improve efficiency.
• Develop and maintain PowerShell scripts to automate routine tasks and streamline operations.
• Collaborate with vendors and clients to plan, test, and deliver new IT solutions.
• Log issues and resolutions accurately for future reference.
• Communicate effectively with clients and vendors to ensure smooth resolutions and project delivery.

Senior IT Engineer, MSP, Level 3

Interior Designer, Revit Specialist

IT Support Specialist

IT Help Desk Engineer

L2 Helpdesk Technician