Product Marketing

• Serving as the primary Customer Success liaison into Product and GTM planning, representing customer needs and adoption insights in launch and roadmap discussions.
• Partnering with Product Managers, Product Marketing, and GTM teams to design and execute launch plans that drive customer adoption and retention.
• Working closely with the CS Management Teams and SME/CSMs to ensure that information is flowing back to them for input and action when necessary.
• Contributing to pilot and early access programs with selected customers, capturing feedback and translating insights into scalable improvements.
• Collaborating with Support and Customer Success teams to identify friction points and recommend proactive, AI-enabled solutions that deflect tickets and improve customer experience.
• Developing and maintaining enablement of resources, including onboarding content, adoption of playbooks, and success guides tailored to new product features.
• Analyzing product usage and customer health data to identifying trends, risks, and opportunities for improvement and feeding those insights back into GTM function to impact planning and future launch activities.
• Contributing to roadmap and product decisions through customer-derived evidence, ensuring the voice of the customer shapes product strategy.
• Communicating adoption of performance, customer feedback, and success metrics to cross-functional leadership on a regular basis.

Customer Success Manager

Founding GTM Associate

Director of Product – Go-To-Market

Staff Product Marketing Manager

Product Marketing Manager

Manager, Global Product Marketing, Promo and Merchandise