Analyst

• Provide second-level technical support across multiple platforms and disciplines.
• Respond to incidents and service requests with professionalism and urgency.
• Deliver clear, concise, and timely updates to stakeholders on issue status and workload.
• Identify and resolve project-related challenges to ensure smooth execution and successful completion.
• Collaborate with cross-functional teams to meet project goals.
• Follow security protocols for proper delegation of accounts and privileges.
• Maintain licenses, certifications, and training relevant to the role.
• Provide excellent customer service to end users, responding to inquiries and requests in a timely and professional manner.
• Foster strong relationships with development teams, peers, and end users, emphasizing collaboration and open communication.
• Efficiently and effectively manage customer support cases in alignment with established support protocols and service standards.
• Proactively seek opportunities to improve system operations, with a focus on automation and cost reduction.
• Actively participate in team meetings and activities.
• Engage in regular training and mentorship from senior Customer System Engineers to enhance service delivery and technical capabilities.

Tech Customer Support Analyst III

Job Level

Tech Stack

About the role

Requirements

Applicant Tracking System Keywords

Hard skills

Soft skills