Customer Success
Relou RH
full-time
Posted on:
Location Type: Hybrid
Location: Maceió • Brasil
Visit company websiteJob Level
Junior
About the role
- Welcome and onboard new clients
- Monitor NPS, engagement, and risk indicators (churn)
- Monitor the customer journey (onboarding → engagement → retention)
- Ensure alignment between sales commitments and operational deliveries
- Conduct check-ins and strategic calls with clients
- Validate engagement across channels and internal workflows
- Coordinate campaigns and deliverables with the traffic team
- Send proactive communications and customer delight initiatives
- Identify potential issues and guide the client or internal team toward a solution
Requirements
- Minimum 1 year of experience in customer service, support, Customer Success, or related areas
- Strong verbal and written communication skills
- Active listening and a welcoming, empathetic attitude
- Organization and discipline
- Ability to quickly learn tools and processes
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
verbal communicationwritten communicationactive listeningempathyorganizationdiscipline