Senior Cloud Services Engineer – OpenShift/Kubernetes, AWS/GCP/Azure

Red Hat

full-time

Posted on: 9/21/2025

Origin: • 🇮🇳 India

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Senior

AWSAzureCloudElasticSearchJavaKubernetesLinuxOpenShiftOpen SourcePython

About the role

Provide direct support for critical environments and help ensure the stability of services by performing dedicated support activities, engaging in automation activities, issue remediation, and performing root cause analysis (RCA)
Rely on production support and dev-ops processes including incident/change/problem management, call triaging, and critical issue resolution procedures
Collaborate with customers, internal teams, architects, and Site Reliability Engineering teams to troubleshoot complex and challenging issues
Offer developer-to-developer assistance for cloud-native service development and architecture; work closely with engineers and developers, fixing and improving code and identifying automation opportunities
Partner closely with development engineering teams and Red Hat’s strategic cloud partners to jointly solve customer Multi-Cloud issues
Support Red Hat’s customers using the OpenShift Ecosystem running on Hybrid Cloud solutions (Azure, AWS, Google) and on-premise deployments
Resolve customer issues across components such as Logging (Elasticsearch, FluentD, Kibana), Monitoring, Networking (SDN / OVN kubernetes), Storage, Service Mesh/Istio
Be a regional/global subject matter expert on OpenShift components and contribute to the global Red Hat knowledge management system
Participate in intensive onboarding including RHEL and OpenShift certifications and contribute to OpenSource community and product code

Excellent communication skills, ability to analyze and effectively resolve customer's issues
4+ years of relevant work experience in Kubernetes/Openshift
Previous experience configuring and troubleshooting OpenShift or Kubernetes and one of its components such as (Logging, Monitoring, Networking, Storage, Service Mesh)
Previous professional Linux system administration experience
Passion for problem-solving and investigation of the customer and technical problems
Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
Team player attitude, open-minded and collaborative approach
Ability to read code in one of the following languages (Python / C / C++ / GoLang, Java), interest in deepening the knowledge of GoLang
Practical experience with developer tools for code management (git, GitHub, GitLab) and bug tracking systems (Bugzilla, Jira etc)
Thirst for knowledge, ability to further grow and enhance your technical/interpersonal skills